Troubleshooting

Encoder Light Does Not Illuminate

• Cause:

  1. Power supply not connected.
  2. Loose wiring.

• Solution:

  1. Ensure the exoskeleton teleoperation device is correctly connected to the power supply.
  2. Tighten the connecting wires after powering off, then power on again.

No Data on AI2-HMI Interface

• Cause:

  1. The USB cable between the exoskeleton teleoperation device and the Industrial PC is not connected or is loose.
  2. The data acquisition unit is not functioning properly.

• Solution:

  1. Ensure the exoskeleton teleoperation device is correctly connected to the industrial PC.
  2. Disconnect both the USB cable and the acquisition unit power supply; then reconnect by powering on the acquisition unit first, followed by connecting the USB cable.

Non-Zero Value on AI2-HMI Interface When Encoder Is at Zero Position

• Cause:

  1. Incorrect zero calibration.
  2. Improper offset configuration.

• Solution:

  1. Re-calibrate the encoder zero position.
  2. Modify the corresponding encoder offset value in the configuration file.

Other Problems

If you encounter other problems, please first try restarting the device. If the problem still exists, please contact our support team.